KBAuthority.com Reviews

After 8 months of waiting for the delivery of my bathroom vanity, I finally cancelled my order. K&B said that they could not refund my credit card, but would send me a check. 7 weeks later & numerous phone calls & emails, I have still not received the check. I am out over $1000! Don't buy from this company!

Placed an order for two expensive vanities and I used the discount code. The next day they sent me an e-mail telling me they couldn't honor the discount and if I wanted to place the order I would have to pay them 15% more. This is after I received an e-mail saying the order was processed. Total bait and switch, I canceled the order and will never order from them again.

This company delivered a broken toilet to me. I did not sign for the package and was told I should have inspected within a few days. The toilet was in several pieces within the box. Customer service was unhelpful and dismissive. I implore you never to shop from this company.

I purchased a number of bathroom items from KB Authority. Half of the items were lost in shipping. After months of chasing them down, they confirmed that they items were lost but refused to fulfill the missing items unless I purchased them a second time. Check the BBB rating of this company to get a true sense for their level of service.

KB Authority partially fulfilled a $10k order. After extensive hassle tracking it down, they admitted a pallet was lost in transit and are refusing to fulfill the order. I only got this far with them with extensive perseverance. STAY AWAY from KB Authority.

They lie, they lie, they lie! Item showed in stock on their website so I ordered. The next day I get an order confirmation stating my order will ship in 2-3 weeks. I canceled my order that day. 8 days and 3 calls later still no refund. 5 days ago (Monday) I was told my refund was processed and I should receive it with 24 hours. 3 days ago (Wednesday) I got an email confirming my refund was ordered that day. As of today still no refund. Pay more somewhere else if you have to but stay away from this company!!

In 11/2019 I purchased a steam shower for $3600. I used a company associated with them to pay it off in 6 months with no interest and asked them to hold it for a few months as my new place wouldn't be finished until 4/1/20. When I was ready for it I was told it had been on back order since 1/2020 and would be available in about 6 weeks. This January, after they are saying 5/2021, I asked to cancel the order and issue a refund. They said they would take care of it and I should have the $ within 10 business days. Two weeks ago they said they would take a moment to contact the company who collected payment since it seemed like they were the ones who dropped the ball, and send me an email update in a few hours. Last week I contacted Bread, the other company and they said they have never been contacted by KBAuthority and can't issue my refund until they do. I have sent emails and made calls to KB and no response. My next move is the FTC.

I ordered 3x toiletbowl, tank and pushbutton set from KB authority, one of the toilet bowls has a manufacturing flaw and won't seal (causing water leakage). KB authority will not help me because the order was placed over 30 days ago and tells me to go figure it out with the supplier myself. Do not expect aftercare or warranty from these guys. Will not do business again and advice you take your business elsewhere.

Never imagined whirlpool bathtub in a rectangular shape could look so elegant. Its height and capacity are good. It transformed my bathroom into one of those expensive hotel powder rooms. The fascinating part is the soothing LED lights with speakers. My bathing experience just got therapeutic :)

I ordered a sink on January 9th. I only ordered from this company because it said shipping was in a week. It is now February 5th, and Kitchen and Bath Authority has YET to ship my sink. They say it's on backorder, which is fine, but that should've been stated before I placed a $500 order for a sink. They took my money immediately, and I have yet to receive a product. This is putting my kitchen remodel behind SIGNIFICANTLY! Would not recommend this company to anyone looking for a product.

I purchased an item for my new Blaze BBQ. Per the specs, it should have fit - it did not. I contacted K&BAuthority to return the item to find that there is a 20% restocking fee after a $50 dollar in shipping costs to return the item. I lost $90 dollars on a transaction that was not my fault given the specs on their website. Also, the red tape to procure an RA number is unbelievable. I do not recommend using this company.

Top of the line Ecommerce site for bath and kitchen supply highly recommend. Everything is always in stock and at the lowest price possible